@import url('https://fonts.googleapis.com/css2?family=Inter:wght@400;450;500;550;600;650;700;750&display=swap');
:root{font-family:Inter,Segoe UI,Arial,sans-serif;color-scheme:dark;--bg:#10161e;--panel:#151d27;--panel2:#1b2531;--input:#101821;--line:#2a3542;--text:#edf2f8;--muted:#91a2b8;--blue:#2580ff;--hover:#202f40;--yellow:#edbd50;--red:#f46b78;--green:#37d693;font-size:13px}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text)}body.light{color-scheme:light;--bg:#f3f6fb;--panel:#fff;--panel2:#f2f5fa;--input:#f8fafd;--line:#dce4ef;--text:#203044;--muted:#6b7d94;--hover:#edf3ff}button,input,select,textarea{font:inherit}button,a,input,select,textarea{outline-offset:3px}button{cursor:pointer;border:1px solid var(--line);border-radius:9px;color:var(--text);background:var(--panel2);padding:9px 13px;transition:background .15s,border-color .15s}button:hover{background:var(--hover);border-color:#53657c}button:disabled{opacity:.45;cursor:default}button.primary{background:var(--blue);border-color:var(--blue);color:white}button.danger{color:var(--red)}button.ghost{background:transparent}input,textarea,select{width:100%;border:1px solid var(--line);border-radius:9px;background:var(--input);color:var(--text);padding:10px 12px}textarea{resize:vertical;min-height:96px;line-height:1.65}input[type=checkbox]{width:auto;accent-color:var(--blue)}input[type=color]{height:42px;padding:4px}label{display:grid;gap:7px;font-size:12px;color:var(--muted);margin:0 0 15px}label.check{display:flex;align-items:center;gap:10px;color:var(--text)}a{color:#69a8ff;text-decoration:none}h1{font-size:26px;letter-spacing:-.8px;margin:0 0 7px}h2{font-size:18px;margin:0 0 16px}h3{font-size:14px;margin:0 0 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img{width:100%;height:100%;object-fit:cover}.dot{height:7px;width:7px;border-radius:50%;display:inline-block;background:var(--muted)}.dot.on{background:var(--green)}.dot.off{background:var(--red)}.dot.warn{background:var(--yellow)}.icon{width:19px;height:19px;display:inline-block;vertical-align:middle;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round}.icon-btn{background:none;border:0;padding:6px;color:var(--muted)}.logo{width:190px;max-width:80%;height:auto}.brand-icon{width:33px;height:33px;object-fit:cover;object-position:left}.status{height:30px;display:flex;align-items:center;justify-content:center;gap:8px;background:#105239;color:#d8ffed;font-size:11px;letter-spacing:.2px}.status.closed{background:#49252d;color:#ffccd3}.status.connection{background:#55421c;color:#ffe3a0}.layout{height:calc(100dvh - 30px);padding-left:66px}.rail{position:fixed;left:0;top:30px;bottom:0;width:66px;z-index:20;background:var(--panel);border-right:1px solid var(--line);display:flex;flex-direction:column;padding:12px 8px;transition:width .2s;overflow:hidden;box-shadow:8px 0 24px #00000012}.rail:hover,.rail:focus-within{width:215px}.rail .rail-brand{height:47px;display:flex;align-items:center;gap:12px;white-space:nowrap;padding-left:6px}.rail .rail-brand b{font-size:16px}.rail button{height:46px;background:transparent;border:0;display:flex;align-items:center;gap:19px;text-align:left;white-space:nowrap;margin-bottom:4px;padding:12px 14px}.rail button span.label{opacity:0;transition:opacity .12s}.rail:hover button span.label,.rail:focus-within button span.label{opacity:1}.rail button.active{background:#2580ff22;color:#73b0ff}.rail .icon{flex-shrink:0}.rail .profile{margin-top:auto;padding-left:6px}.rail-footer{font-size:9px;padding:5px 12px;color:var(--muted)}.page{height:100%;overflow:auto;padding:30px 34px}.page-heading{display:flex;justify-content:space-between;align-items:center;margin-bottom:25px}.card{border:1px solid var(--line);border-radius:13px;background:var(--panel);padding:22px}.toolbar{display:flex;gap:10px;margin-bottom:18px;align-items:center;flex-wrap:wrap}.toolbar input{max-width:360px}.toolbar select{width:auto;min-width:140px}.toolbar input[type=date]{max-width:155px}.table-wrap{overflow:auto;border:1px solid var(--line);border-radius:12px}table{border-collapse:collapse;width:100%;font-size:12px;text-align:left}th{font-weight:500;color:var(--muted);font-size:11px;padding:15px;background:var(--panel)}td{padding:14px 15px;border-top:1px solid var(--line);vertical-align:middle}tbody tr:hover{background:var(--hover)}tbody tr.selected{background:#2580ff18}td .sub{display:block;font-size:10px;color:var(--muted);margin-top:5px}.empty{padding:70px 20px;text-align:center;color:var(--muted)}.empty .icon{width:40px;height:40px;margin-bottom:14px;opacity:.6}.split{display:grid;grid-template-columns:minmax(0,1fr) 370px;gap:22px;align-items:start}.split>.card{position:sticky;top:0}.tabs{display:flex;gap:18px;border-bottom:1px solid var(--line);margin-bottom:22px}.tabs button{border:0;border-radius:0;background:none;padding:12px 3px;color:var(--muted)}.tabs button.active{color:#66a7ff;border-bottom:2px solid var(--blue)}.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:24px}.kpi{padding:22px;border:1px solid var(--line);background:var(--panel);border-radius:12px}.kpi b{display:block;font-size:29px;letter-spacing:-1px;margin:12px 0 4px}.kpi small{font-size:11px}.bars{display:flex;align-items:flex-end;gap:6px;height:165px;padding-top:18px}.bar-col{flex:1;height:100%;display:flex;flex-direction:column;justify-content:flex-end;text-align:center;gap:7px;font-size:9px;color:var(--muted)}.bar-col i{display:block;min-height:3px;background:var(--blue);border-radius:4px 4px 0 0}.chat-layout{display:grid;grid-template-columns:285px minmax(320px,1fr) 270px;height:100%}.chat-list{border-right:1px solid var(--line);overflow:auto;padding:18px 10px}.list-title{font-size:16px;font-weight:650;padding:4px 10px 18px}.chat-card{position:relative;display:flex;gap:11px;width:100%;padding:13px 10px;margin-bottom:7px;border:1px solid transparent;background:transparent;text-align:left;min-height:79px;border-radius:11px}.chat-card.selected{background:#2580ff13;border-color:#2580ff}.chat-card.warning{border-color:#b94e5c}.chat-card.ended{opacity:.4}.chat-card .meta{min-width:0;flex:1}.chat-card strong{display:block;font-size:12px;max-width:145px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-card .snippet{font-size:11px;display:block;white-space:nowrap;text-overflow:ellipsis;overflow:hidden;color:var(--muted);margin:6px 0}.chat-card .site-name{font-size:10px;color:var(--muted)}.chat-card 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21px;display:flex;flex-direction:column;align-items:flex-start}.message.agent{align-items:flex-end}.message .bubble{max-width:86%;padding:11px 14px;line-height:1.6;border-radius:13px;background:var(--panel2);white-space:pre-wrap;overflow-wrap:anywhere}.message.agent .bubble{background:var(--blue);color:white}.message.note .bubble{background:#dcae3520;border:1px solid #c7973c66;color:var(--text);max-width:100%}.message.note .author{color:var(--yellow);font-size:10px;margin-bottom:6px}.message .time{color:var(--muted);font-size:9px;margin-top:6px}.message.system{font-size:10px;align-items:center;color:var(--muted);padding:5px}.message img{display:block;max-width:260px;max-height:230px;object-fit:contain;border-radius:8px;cursor:zoom-in}.typing{font-size:11px;color:var(--muted);padding:4px 24px 14px;opacity:.8}.composer{margin:0 17px 17px;border:1px solid var(--line);border-radius:13px;background:var(--panel);padding:10px}.composer.note-mode{background:#cfa83f19;border-color:#ac883f}.composer textarea{min-height:65px;height:70px;border:0;background:transparent;resize:none;padding:7px}.composer .tools{display:flex;align-items:center;gap:3px;flex-wrap:wrap}.composer .tools button{font-size:10px;padding:7px;border:0;background:transparent;color:var(--muted)}.composer .tools button.primary{background:var(--blue);color:white;margin-left:auto;padding:9px 13px}.composer.note-mode .tools button.primary{background:#d7a52e;color:#201600}.composer .note-label{font-size:10px;color:var(--yellow);padding:4px 8px}.visitor-info{border-left:1px solid var(--line);padding:24px 18px;overflow:auto}.visitor-info h3{margin-bottom:25px}.info-field{padding:14px 0;border-bottom:1px solid var(--line)}.info-field label{font-size:10px;margin-bottom:6px}.info-field .row span{overflow-wrap:anywhere}.info-field button{margin-left:auto}.image-preview{position:relative;display:flex;align-items:center;gap:12px;padding:8px;background:var(--input);border-radius:8px}.image-preview img{max-width:90px;max-height:70px}.archive-detail{max-height:78vh;overflow:auto}.archive-detail .messages{padding:15px 0}.profile-pop{position:fixed;bottom:20px;left:73px;width:290px;background:var(--panel);border:1px solid var(--line);border-radius:14px;padding:20px;z-index:50;box-shadow:0 20px 80px #0007}.profile-pop .row{margin-bottom:15px}.profile-pop label.check{margin:15px 0}.login-shell{min-height:100dvh;display:grid;grid-template-columns:1.15fr 1fr;background:var(--bg)}.login-art{padding:70px;display:flex;flex-direction:column;justify-content:space-between;background:radial-gradient(ellipse at 15% 20%,#15396b 0,transparent 60%),#101925;border-right:1px solid #24374c;color:#eef4ff}.login-art h1{font-size:48px;line-height:1.15;letter-spacing:-2px;max-width:490px}.login-art p{color:#a4b6ce;max-width:440px;font-size:15px}.login-art .logo{width:240px}.login-lines{display:flex;gap:20px;margin-top:30px;font-size:11px;color:#a4b6ce}.login-form{display:flex;align-items:center;justify-content:center;padding:40px}.login-form form{width:350px;max-width:100%}.login-form h2{font-size:25px;letter-spacing:-.7px}.login-form .primary{width:100%;padding:13px;margin-top:8px}.login-form .hint{margin:20px 0 30px}.error{color:var(--red);font-size:12px;line-height:1.6}.banner-note{padding:14px 16px;border:1px solid #2580ff44;background:#2580ff10;border-radius:10px;font-size:12px;color:var(--muted);margin-bottom:20px;line-height:1.7}.progress-line{height:7px;background:var(--line);border-radius:10px;overflow:hidden}.progress-line i{display:block;height:100%;background:var(--blue);border-radius:10px}.switch-line{display:flex;justify-content:space-between;align-items:center;padding:14px 0;border-bottom:1px solid 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